Refund Policy
Last updated: [2025 December]
At Sarasawi Global Palette, customer satisfaction is important to us.
Please read this Refund Policy carefully before making a purchase.
1. Digital Products (Images, Photos & Downloads)
Due to the nature of digital products:
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All digital product sales are final
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No refunds or exchanges will be provided once the product has been downloaded or access has been granted
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This includes:
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Digital paintings
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Workshop photo downloads
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Any other downloadable content
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Please ensure you review the product details carefully before completing your purchase.
2. Physical Products (Paintings or Artworks – If Applicable)
If you purchase a physical product:
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Returns may be accepted within [7 / 14] days of delivery
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Items must be:
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Unused
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In original condition
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In original packaging
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Non-returnable items:
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Customized or commissioned artworks
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Damaged items due to improper handling after delivery
Shipping costs are non-refundable unless the return is due to our error.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect physical item:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
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We will review and arrange a replacement or refund if applicable
4. Refund Process
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Approved refunds will be processed to the original payment method
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Refund processing time may take 5–10 business days, depending on the payment gateway
5. Payment Gateway Fees
Transaction or payment gateway fees charged by third-party providers are non-refundable.
6. Cancellations
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Orders for digital products cannot be canceled once payment is completed
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Physical orders may be canceled before shipping only
7. Contact Us
If you have any questions about this Refund Policy or need assistance with an order, please contact us:
📧 Email: [sarasawiglobelpalette@gmail.com]