Last updated: [2025 December]

At Sarasawi Global Palette, customer satisfaction is important to us.
Please read this Refund Policy carefully before making a purchase.

1. Digital Products (Images, Photos & Downloads)

Due to the nature of digital products:

• All digital product sales are final

• No refunds or exchanges will be provided once the product has been downloaded or access has been granted

• This includes:

  • Digital paintings

  • Workshop photo downloads

  • Any other downloadable content

Please ensure you review the product details carefully before completing your purchase.

2. Physical Products (Paintings or Artworks – If Applicable)

If you purchase a physical product:

• Returns may be accepted within [7 / 14] days of delivery

• Items must be:

  • Unused

  • In original condition

  • In original packaging

Non-returnable items:

• Customized or commissioned artworks

• Damaged items due to improper handling after delivery

Shipping costs are non-refundable unless the return is due to our error.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect physical item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will review and arrange a replacement or refund if applicable

4. Refund Process

• Approved refunds will be processed to the original payment method

• Refund processing time may take 5–10 business days, depending on the payment gateway

5. Payment Gateway Fees

Transaction or payment gateway fees charged by third-party providers are non-refundable.

6. Cancellations

• Orders for digital products cannot be canceled once payment is completed

• Physical orders may be canceled before shipping only

7. Contact Us

If you have any questions about this Refund Policy or need assistance with an order, please contact us:

📧 Email: [sarasawiglobelpalette@gmail.com]